Frequently Asked Question

This document is for HP LaserJet Pro P1102, P1102w, P1106, and P1108 Printers.
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the printer, it could cause additional jams.
Common causes of jams

• The input tray is loaded incorrectly or is too full.
  

  
  NOTE:

  When you add new paper, always remove all of the paper from the input tray and straighten the entire stack. This helps prevent multiple feeds and reduces paper jams.
  

• The paper does not meet HP specifications.
• The printer might need to be cleaned to remove paper, dust, and other particles from the paper path.

Loose toner might remain in the printer after a paper jam. This toner clears up after a few sheets print.

CAUTION:

If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.

Jam locationsJams can occur at the following locations in the printer.

1. Internal areas
2. Input tray
3. Output bin

NOTE:

Jams can occur in more than one location.

Clear jams from the input tray

CAUTION:

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
When removing jammed paper, pull the jammed paper straight away from the printer. Pulling jammed paper out of the printer at an angle can damage the printer.

NOTE:

Depending on where the jam is located, some of the following steps might not be necessary.

1. Open the toner cartridge door, and then remove the toner cartridge.Figure
   : Remove the toner cartridge
   
2. Remove the paper stack from the input tray.
   Figure
   : Remove Tray 1 paper
   
3. With both hands, grasp the side of the jammed paper that is most visible (this includes the middle), and carefully pull it free from the printer.
   Figure
   : Remove jammed paper
   
4. Reinstall the toner cartridge, and then close the toner cartridge door.
   Figure
   : Reinstall the toner cartridge
   

Clear jams from the output areas

CAUTION:

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

1. Open the toner cartridge door, and then remove the toner cartridge.Figure
   : Remove the toner cartridge
   
2. Keep the toner cartridge door open, and then with both hands, grasp the side of the jammed paper that is most visible (this includes the middle), and carefully pull it free from the printer.
3. Reinstall the toner cartridge, and then close the toner cartridge door.
   Figure
   : Reinstall the toner cartridge
   

Clear jams from inside the printer

1. Open the toner cartridge door, and then remove the toner cartridge.
   Figure
   : Remove the toner cartridge
   
   

   
   CAUTION:

   To prevent damage, do not expose the toner cartridge to light. Cover it with a piece of paper.
   

2. If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the printer.Figure
   : Remove the jammed paper
   
3. Reinstall the toner cartridge, and then close the toner cartridge door.
   Figure
   : Replace the toner cartridge
   

Solve repeated jams

• Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print paper that you are using.
• Verify that the paper guides are properly adjusted.
• Check that the input tray is securely in place.
• Do not add paper into the input tray while the printer is printing.
• Use only HP recommended paper types and sizes.
• Do not fan paper prior to loading it in a tray. To loosen the ream, hold it firmly in both hands and twist the paper by rotating your hands in the opposite direction.
• Do not let paper stack up in the output bin. The paper type and the amount of toner used affect the output bin capacity.
• Check the power connection. Make sure that the power cord is firmly connected to both the printer and the power supply box. Plug the power cord into a grounded power outlet.

Change the jam recovery settingWhen the Jam Recovery feature is turned on, the printer reprints any pages that are damaged during a jam.

1. Open the printer Properties dialog box.
2. Click the Device Settings tab.
3. Click the Auto option or the Off option under Jam Recovery.

Remove, inspect, and then reseat the cartridge

1. Open the cartridge access door, and then remove the cartridge.
   Figure
   : Remove the cartridge
   
2. Check the cartridge for damage.
3. If the cartridge is damaged, you might need to replace it.

   
   NOTE:

   Imperfections in the cartridge could cause the paper jam issue.
   

4. Reinstall the cartridge, and then close the cartridge access door.Figure
   : Close the cartridge access door